As MedCart values sellers, it is also our priority to ensure our buyers' protection and confidence in every transaction using MedCart’s Site or page. We have set up a policy that allows buyers to enjoy shopping online. We based our policy on Australia’s legal requirements and other experiences that will help ensure a safe and fair shopping environment. By agreeing to our Buyer Policy, you acknowledge and agree to our rules and policies.
The policy is set up to ensure the following:
When purchasing products from sellers through MedCart, our first priority is our sellers' and buyers' experience. When you purchase an item, ensure that you do the following:
The sellers have specified their Shipping and Handling services and rates on the adverts, and should you have any concerns regarding that, you can communicate with them through MedCart’s communication channel. In a transaction, it is also important for you to demand a tracking number so you can review if the item was sent to the correct address with the right recipient information. If you do not receive any response from your seller, you can contact MedCart Customer Support and report an Unresponsive Seller.
We allow our sellers to create their own Seller Terms that are aligned to MedCart’s selling policy, please make sure to read through the description part of the advert to have a clear understanding of the seller terms and proper expectation of the item you are about to purchase.
Our sellers are committed to providing good Customer Service for our buyers. They are to reply to any buyer concern within 24-48 business hours, if they fail to reply to any of your concerns, please send a report to MedCart Customer Support.
We want MedCart to be a safe and enjoyable place to shop, so it is our sellers' responsibility to make sure that their stocks or inventory are updated ALL THE TIME. If you successfully purchase an item and the seller informs you that the item is out of stock, please send a report to MedCart Customer Support.
MedCart understands that sometimes there are unforeseen incidents that would lead to the sellers' issuing a refund. We care and wish to protect buyers as much as possible so here are scenarios where you can request a refund:
Preventing return is very essential to us as a business platform. This allows us to measure the buyers' satisfaction with every transaction. We know and understand that not every transaction is perfect, however, we want to keep the buyers' experience at a high level. With the Seller Policy in place, we trust that our sellers will be able to deliver what is expected of them. But if the need arises, MedCart Customer Support will step in. All buyers should choose carefully before purchasing, as an order to purchase creates a contract between the buyer and seller. MedCart allows a few reasons for Return an Item Request, here are the lists to guide you when returning an item:
MedCart made Seller Ratings available so you can find the best and most prominent sellers. This will provide an avenue for buyers to promote a seller and tell the people about their buying experience. We understand that every transaction is different and there are situations that are out of the sellers' control, so we would like our buyers to communicate with the sellers first before giving a rating and feedback.
MedCart accepts the following payment methods for online orders: PayPal, Visa, Mastercard, American Express, and Afterpay. And ALL transactions are processed in Australian dollars (AUD).
Credit Card payments will have VEROSAFE PTY LTD as the Payment Processor
You are responsible for maintaining the security of your password. You are responsible for notifying us immediately of any unauthorised use of your account details or any other security breach relating to your password. To report this, promptly send an email to our customer service team.
When a transaction is fulfilled, a buyer agrees to pay the seller for the goods they purchased through MedCart. If problems arise, e.g., ‘Item was not received, a faulty item, the item received does not match to what the buyer ordered’, MedCart will facilitate a case so buyers can get a full refund or replacement.
Buyer Safeguard is a policy made to protect and ensure the buyer is covered if something goes wrong during the transaction. Below is a useful guide to Buyer Safeguard Policy, covering what it is and what it does and does not cover. This guide will help you understand the policy better and ultimately help you shop safely online.
What does Buyer Safeguard cover?
In every transaction, it can’t be helped that at some point we’ll have questions or concerns for the sellers. They are responsible for answering your queries and concerns before, during, and after-transaction periods to give you updates and more information about the purchase if needed. If the seller does not respond to your questions or concerns within 3 business days, you can report them to MedCart Customer Support.
Delayed Orders We understand when items get delayed because of several unforeseen events and even sellers are not always able to prevent them. However, it is our sellers' responsibility to communicate with buyers promptly about it.
How can a buyer create a case? Generally, we allow buyers to give our Customer Support a call to escalate a case relating to any transaction. But you can also lodge one using our Site through Contact Us.
Tips for MedCart Buyers