Delivery

Shipping

Delivery is organized by the supplier, we ask our suppliers to dispatch items within 48-72 hours. Please reach out directly to the supplier for more information in regards to tracking and delivery times.

Pre-Order

If you have paid for an item on pre-order, the supplier will reach out to directly for more information on timeframes and shipping costs.



Return

How do I Return an Item?

Via Post

Only registered users are able to self-serve their returns via post. Guest checkout customers please contact our Customer Service team.
 

  • Go to “My Account” on MedCart and click on “Purchase history” on the left-hand menu. Each of your invoices from MedCart are displayed and sorted by date.

  • Find the invoice containing the item you wish to return and click “Return items”. 

  • Select the item from the invoice to return by clicking the checkbox next to the picture of the item.

  • Select a reason for return from the dropbox. Be sure to add any further notes for the seller such as details of a fault and create the return.

  • Print the return label, put the return authorization form in the parcel to return and stick the “Deliver To:” form on the front to ensure the item makes its way back to the Seller.



Returning "Big & Bulky" Items

Too large or heavy to go through the standard post, make a special arrangement via the customer service team.


MedCart sells a wide range of products both big and small. Some products cannot be transported via regular post and require special courier services. These products are labelled as big & bulky on the product page and to return them you will need to make special arrangements by contacting MedCart’s customer service team. Please Note: We do not accept returns for 'change of mind' for our Big & Bulky items.



'Change of Mind' Returns

If you have changed your mind and you are able to provide satisfactory proof of purchase, MedCart may offer you an exchange or refund provided that the merchandise:

  • Is in saleable condition.
  • Is unworn or unused with all original, sealed packaging and tags attached.
  • Is not subject to the exclusions listed below; and
  • The exchange or refund is sought within a reasonable period of time (in most cases a reasonable period of time is deemed to be 14 days).

If you are unable to provide satisfactory proof of purchase, MedCart at its absolute discretion reserves the right not to offer a refund for change of mind. In such cases, MedCart may provide you in its absolute discretion, an exchange to the current value of the merchandise.

MedCart is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.

Please ensure that all chargers, cables, attachments, instruction manuals or accessories are returned with your item. Refunds via the post will be processed when the goods have been received and approved for return. MedCart will not reimburse postage costs on change of mind returns or where the return request is not approved.

Before returning any product from MedCart, see the MedCart Returns Policy for more information.



Exchanges & Refunds

Exchanging an Item

Please contact the customer service team if you have any queries regarding exchanging an item.

What Should I do if a Seller Refused to Accept a Refund?

If a seller will not accept a refund that you feel you are entitled to, you should escalate the matter to our customer service team. Please note that MedCart’s change of mind policy does not impact your rights under the Australian Consumer Law and Regulations.

Issue with your delivered order?

Please contact the customer service team within 10 business days of your delivery.


Warranty

Warranty Periods

Warranty periods as stated on our website are based on the manufacturers’ warranty periods, terms and conditions. Terms of conditions differ per product and per manufacturer. Please see the manufacturer's website, or contact our customer service team.

All warranty claims should be made through MedCart unless otherwise stated on the product warranty supplied with the product