You can fill out the online form on the Contact Us page and we will reply to you at the earliest convenience. The Customer Contact Centre business hours are 9am-5pm Monday to Friday (AEST).
You can shop at MedCart Australia without creating an account.
However, registering does have some benefits:
Please note: Emails from us may appear in your junk/spam folder.
To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
We currently have no minimum order values, you can order as little or as much as required as we understand each individual’s needs.
Samples can be arranged on a case by case basis. Larger group, clinic or institutions clients we often provide material to for evaluation purposes.
Please contact the freight company or local post office to collect/or arrange a redelivery of the item(s). MedCart contract freight providers for a door to door service, but they will only redeliver a certain number of time.
Yes – if your order has not been dispatched, we are more than happy to assist.
Please contact our customer service team urgently on the Contact Us page and we will reply to you to process additional payment or refund differences at the earliest convenience. The Customer Contact Centre business hours are 9am-5pm Monday to Friday (AEST).
No problem. MedCart Australia are happy to provide quote(s) to individuals, organisations, companies etc.
Please email us with the details on the Request Quote page even if you are unsure of product specifics or codes. Let us know what you are sourcing, including approximate quantities, and we can try facilitating.
Disclosing as much information as possible, including the billing and shipping address, will make for a quick quoted response.
Order confirmations are emailed automatically to the email address provided when processing your order.
It may appear in your junk/spam folder. If you have entered an incorrect email address and have not received our Order Confirmation – please Contact Us to update your details.
Our website display's if an item is out-of-stock and an approximate lead time for ordering. However, if you're happy to wait for the lead-time, please 'Add to Cart' and proceed to check-out.
Once your order has been processed, a backorder notification will be sent advising an approximate date of dispatch for your out-of-stock items. We can also recommend alternatives if the date does not suit your time-frame.
MedCart Australia is a renowned medical and healthcare product supplier.
All products offered by MedCart are:
MedCart would always recommend only purchasing via an Authorised Distributor such as MedCart.
Many top brands including 3M Littmann list their authorised resellers on their "where to buy pages".
Our website should display if an item is out-of-stock and an approximate lead time for ordering.
Yes! Many of our third-party sellers offer price matching.
However, to confirm a price match with one of our third-party sellers, You will need to fill out the online form on the Contact Us page and we will reply to you at the earliest convenience. We will then contact the retailer on your behalf to confirm whether the price match is accepted or not.
Unfortunately, not every third-party seller on MedCart price matches.
Unfortunately, once a sale or promotion has ended, the offer is no longer valid. All promotions have a predetermined end date found on their banner advertisements.
If you are unsure when a sale or promotion is ending, contact the friendly Customer Contact Centre as soon as possible.
All MedCart Australia web prices are excluding GST.
GST is added to your order if applicable at the time of order placement and is confirmed prior to making payment upon checkout.
Standard delivery is 4-7 business days Australia-wide; including Metro and most Regional areas, and 7-10 business days for Regional Western Australia, Queensland and Northern Territory.
Bigger and Bulkier items such as furniture, beds and large equipment may take longer, and incur an additional delivery fee – please refer to the product page for delivery information.
For all Sellers on MedCart Australia delivery standards ensure delivery is within 7 business days. Some products may take longer to be delivered – if this is the case, the delivery timeframe will be detailed on the product listing page.
Once your order has been dispatched, we will send you an email. You can follow the status of your order using the tracking number provided in this message.
Delivery charges are determined by the seller.
Shipster is currently not available on MedCart Australia.
Please contact us by completing the form on the Contact Us page. The Customer Contact Centre business hours are 9am-5pm Monday to Friday (AEST).
Purchases are shipped from our sellers, therefore if your order contains items from multiple sellers, they will be shipped to you separately, from different locations.
Items are shipped by the seller, so if your order comprises of items from multiple sellers, each item will arrive separately. Please check the delivery information provided for each item for full details. If you still have concerns please contact MedCart Australia’s Customer Contact Centre.
Due to MedCart’s network of nationwide sellers, if you select Click & Collect from a third-party retailer, you will be required to pick up your item from their predetermined location.
When purchasing from a third-party retailer on MedCart Australia, you’ll only be able to Click & Collect from a predetermined location – often their shop, warehouse or distribution centre.
If you have changed your mind and you are able to provide satisfactory proof of purchase, a MedCart Australia Seller may offer you an exchange or refund provided that the merchandise:
For the full terms and conditions on returns, view our Delivery & Returns Policy.
Please choose carefully when purchasing the following merchandise as a change of mind returns will not be provided on:
For more information on returns, view our Delivery & Returns Policy.
Our Returns Policy is all about making it easier for you to purchase different items from multiple sellers. With purchases made on MedCart Australia, our Returns Policy makes returns simple. For your convenience, you can return an item via post.
Returning via post is usually the quickest way to get your refund. To generate a returns label, sign into the MedCart Australia, click on “My Account” at the top right of the page, find the return item in your purchase history and click “Return Items” and follow the instructions to ship your purchase back to the seller.
Returns, refunds and exchanges must be accompanied by any one of the following proof of purchase documents:
For more information on returns, view our Delivery & Returns Policy.
If you believe an item is faulty, please call MedCart Customer Contact Centre by filling out the online form on the Contact Us page.
Please contact our friendly MedCart Australia Customer Contact Centre, and they will be happy to contact the seller on your behalf to answer your product queries.
Yes, MedCart Australia accepts PayPal.
Yes, MedCart accepts Afterpay payments.
Sorry, we do not offer Layby on products sold through MedCart.