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Return and Refund

 

Change of Mind Return

If you have changed your mind and you are able to provide satisfactory proof of purchase, MedCart may offer you an exchange or refund provided that:

  • The item is in a saleable condition
  • The item is unworn or unused with all original and sealed packaging, and tags are still attached
  • The item is not subject to the exclusions below; and
  • The exchange or refund is sought within the period of 21 days

If you are unable to provide satisfactory proof of purchase, MedCart at its absolute discretion reserves the right not to offer a refund for a change of mind. In such cases, MedCart may provide you at its absolute discretion, an exchange for the current value of the merchandise.

MedCart is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance, or warranty claim.

Please ensure that all chargers, cables, attachments, instruction manuals, or accessories are returned with your item. Refunds via post will be processed when the goods have been received and approved for return. MedCart will not reimburse postage costs on change of mind returns or where the return request is not approved. MedCart will Charge a 20% restocking fee for Change of Mind and double order returns.

Before returning any product from MedCart, see the MedCart Returns Policy for more information.

 

Large and Bulky Items Return

If and when the item is too large or heavy to go through the standard post, you can make a special arrangement via the customer service team.

MedCart sells a wide range of products both big and small. Some products cannot be transported via regular post and require special courier services. These products are labelled as big & bulky on the product page and to return them you will need to make special arrangements by contacting MedCart’s customer service team. 

Please Note: We do not accept returns for 'change of mind' for our Big & Bulky items.

Warranty

Warranty periods as stated on our website are based on the manufacturers’ warranty periods, terms, and conditions. Terms of conditions differ per product and per manufacturer. Please see the manufacturer's website, or contact our customer service team.

All warranty claims should be made through MedCart unless otherwise stated on the product warranty supplied with the product

 

Refund

Essentially, the refund will be processed as soon as the return process is completed, but there are some instances where MedCart would step in and process a refund before the return process is completed. You can read more through our Buyer Policy and Seller Policy page.

If you wish to request a refund, please contact our Customer Support Team. 


Frequently Asked Questions

+ How to return an item?

Please note: Only registered users are able to self-serve their returns via post. Guest checkout customers please contact our Customer Service team. 

  • Go to ‘My Account’ on MedCart and click on ‘Purchase History’ on the left-hand menu. Each of your invoices from MedCart is displayed and sorted by date
  • Find the invoice containing the item you wish to return and click ‘Return Items’
  • Select the item from the invoice to return by clicking the checkbox next to the picture of the item
  • Select the reason for the return from dropbox. Be sure to add further notes for the sellers such as the detail of a fault and create the return
  • Print the return label and put the authorisation form in the parcel to return and stick the ‘Deliver To:’ form on the front to ensure the item makes its way back to the seller

+ What happens if my order arrives damaged or faulty?

Please contact our Customer Service team immediately with proof. We will escalate it to the supplier and resolve it as soon as possible for you, either by sending out a replacement or issuing a refund.

+ How do I request an exchange/replacement?

Please contact our Customer Service team to request an exchange item or replacement. Exchange/replacement will be approved on a case-by-case basis.

+ What should I do if a seller refuses to accept a refund request?

If a seller will not accept a refund that you feel you are entitled to, you should escalate the matter to our Customer Service team. Please note that MedCart’s change of mind policy does not impact your rights under the Australian Consumer Law and Regulations.

+ What if I have issues with the delivered order?

Please contact the customer service team within 10 business days of your delivery.

+ How do I contact MedCart Australia’s Customer Service?

You can fill out the online form on the Contact Us page and we will reply to you at the earliest convenience. The Customer Contact Centre's business hours are 9 am-5 pm Monday to Friday (AEST).

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