For a successful transaction, sellers must provide easy and direct buying expectation. By providing consistent and detailed information for buyers, they will have a clear view of how the transaction will go. Their journey is important to us and we expect nothing but the best effort from our sellers, let’s make it a fun and easy transaction for everyone!
The sellers must disclose the shipping and handling conditions and rates available for the buyers under the description of the listing. This will give our buyers a good estimate of the overall charge of the item and how long it’s going to take to receive it. What to add to sellers' listings:
We understand and respect that as sellers, you also have your terms and conditions for every sale. Make sure to discuss this in every listing to guide buyers before purchasing.
If a customer either contacts you, responding in a timely and professional manner improves your seller rating and gives customers a reason to shop with you again.
It is important that your inventory is updated and accurate at all times to protect our Buyers' experience with MedCart.
PLEASE NOTE: If the buyer has to cancel the order because you found out that you have ZERO stocks available, MedCart reserves the right to charge commission. We work hard to obtain and retain customers and out of stocks are a bad experience that leads to customer loss and complaints.
There are several reasons why sellers would refund a customer, it could be one of the reasons below
Manage all refunds through the MedCart seller portal or by contacting MedCart Customer Support to ensure your commission is refunded correctly and records of returns are accurately maintained.
Here are the details to help you when processing a refund:
Please allow up to 7 days for refunds to appear in your bank account or credit statements.
If you think the buyer damaged the item before returning the product, please contact MedCart Customer Support and provide needed evidence to help your case.
If a buyer escalates because they requested a refund but the seller was unresponsive, MedCart will reach out to the seller and wait 3 business days for the refund to be issued. If no response was received from the seller within the given time frame, MedCart will automatically issue a full-amount refund for the buyer.
For all other types of disputes, if the seller does not respond within 3 business days, the case will be decided in favour of the customer.
To gain more confidence from buyers, we have to allow returns for a few reasons. Here are the guidelines for Return Product Requests:
In some cases, we’ll accept the returns on your behalf, but generally, you will be given 3 days to respond to an active case.
Buyers also have responsibilities when returning an item, if you want to know more, please look at our Buyer Agreement.
Seller ratings allow us to measure your performance as a seller and ensure we provide a world-class experience to our buyers. This will help promote you as a seller, and thus, brings more opportunity for sale and market growth.
Here are MedCart ’s guidelines for Seller Rating:
By placing an advertisement on MedCart ’s Site, all sellers accept and must conduct themselves in accordance with these Terms and conditions. It is the sellers' responsibility to ensure they comply with applicable Terms and Conditions. You must have a clear legal title and the ability to sell products you advertise on the Site in accordance with Australian law.
All fees listed on the Site are inclusive of GST and incur Merchant fees. It is required that all sellers are aware of the fees before listing an item on MedCart Australia. Please read this section carefully and if you have any concerns, reach out to us by sending an email or calling Mecart Customer Support.
For items that you know will be delayed, it is important to communicate and let the buyers and the Account Manager know immediately. Give them a reasonable time frame and assure them that they will receive the item.
If the buyer does not receive an update from you after the estimated delivery date, they can report you as an unresponsive seller and MedCart Customer Support will step in.
MedCart accepts the following payment methods for online orders: PayPal, Visa, Mastercard, American Express Bank Transfer (bulk orders), and Afterpay. And ALL transactions are processed in Australian dollars (AUD).
Credit Card payments will have VEROSAFE PTY LTD as the Payment Processor
This Site is owned and operated by MedCart Australia Pty Ltd. All material appearing on this Site are subject to applicable copyright laws.
You are responsible for maintaining the security of your password. You are responsible for notifying us immediately of any unauthorised use of your account details or any other security breach relating to your password. To report this, promptly send an email to our customer service team.
In the event, a product is listed at an incorrect price through an error in information received from our suppliers or due to a typographical error, MedCart Australia Pty Ltd shall have the right to refuse or cancel any order placed for a product listed at the incorrect price. This will also apply to any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, MedCart Australia Pty Ltd shall issue a credit to your credit card account for the charges incurred.
Medcart does not allow pre-order goods. However, we allow custom made or made to order items so as long that the sellers communicate it through the advert and get approval from the MedCart Account Manager with the following details:
Please include all necessary details to provide the right expectations to buyers
Medcart does not allow backorders. Please make sure you have the product available on hand before pushing the adverts to the Site.
Selling on Medcart gives sellers protection by monitoring their transactions and policies. Our Merchant Safeguard Policy will boost confidence for sellers selling online allowing an avenue for them to escalate concerns on the Site such as errors and/or abusive buyers.
Here are the guidelines:
If Medcart finds that the buyers are displaying abusive behaviour such as demanding more from what’s offered on the advert, raising false claims, does not recognize the transaction, and the like. Medcart will conduct a full investigation and provide a reasonable and fair resolution.
When to report a buyer?
Please be reminded that your case will only be considered valid if you can provide solid evidence to MedCart Customer Support.
Cancellations of subscriptions must be sent to us in writing via mail to 43 Ferras Place South Melbourne Victoria, 3205 or email to info@MedCart .com.au. We will notify you when your cancellation is processed and accepted.
Service to your MedCart account will still be maintained after we notify you of the cancellation of your subscription and deactivated the day prior to the subsequent billing date.
MedCart may close or terminate an account under these reasons:
Before requesting an Account Closure, make sure you do the following:
Once these are done, you can go ahead and Close/Delete your Seller Account.
To help you improve or optimise your listings, here’s a guide on how you can create a good quality listing for your buyers.
You must add all necessary product specifications under Description on your product listing.
Suggested Specifics are
You know your products better, so you can add or remove something from the list provided above. If you need guidance on this, you can contact MedCart Customer Support.
Please be direct with your item titles. Think about keywords your buyers will most likely use when searching for items.
Optimise your listing title by including the following:
The description is the heart of the listing, be concise and clear. Think about the readers when you are writing it.
Optimise your listing title by including the following:
If you have an item that offers different colours, sizes, or any variant, please make sure to add a Parent SKU on the advert. This will make it easier for your buyers to choose different variations from one listing.
We do not allow Sellers to add promotions and discounts to our Site.