TERMS & CONDITIONS

Medcart.com.au offers a convenient method for ordering medical and health related products online. By using this site, you agree to be bound by the conditions and terms contained within the following pages Privacy Statement and Delivery & Returns.




COPYRIGHT AND TRADEMARK NOTICE

This site is owned and operated by MedCart Australia Pty Ltd. All material appearing on this website is subject to applicable copyright laws.

YOUR ACCOUNT OBLIGATIONS

You are responsible for maintaining the security of your password. You are responsible for notifying us immediately of any unauthorised use of your account details or any other security breech relating to your password. To report this, promptly send an email to our customer service team.

ERRORS OF INFORMATION ON SITE LISTINGS

In the event a product is listed at an incorrect price through an error in information received from our suppliers or due to a typographical error, MedCart Australia Pty Ltd shall have the right to refuse or cancel any order placed for product listed at the incorrect price. This will also apply to any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, MedCart Australia Pty Ltd shall issue a credit to your credit card account for the charges incurred.

SHIPPING ORDERS

Standard web order processing time is 1-3 business days from the date the order was originally placed. Please note: During busy festive periods, and public holidays applicable to the state of Victoria in Australia, there may be delays with order processing, dispatch and delivery. Due to the current Covid-19 pandemic, orders and shipment may experience delays. Please contact your seller directly for details. Delivery time is approximately 2 to 5 business days for Australian addresses.

PRICE DISPLAY ON WEBSITE - EX GST

Our product pricing is displayed as excluding GST on our website. Excluding GST pricing display is standard across the medical supplies industry. MedCart Australia Pty Ltd primary market is business to business sales. As per the ACCC regulations businesses who sell primarily to other businesses are able to show pricing as ex GST.

STORAGE AND USE OF INFORMATION

MedCart Australia Pty Ltd keeps transaction data to comply with Australia’s regulations. Credit card information is not stored or visible to MedCart Australia Pty Ltd staff in compliance with PCI regulations. Personal information such as email address, phone numbers etc. will not be sold to third parties. MedCart Australia Pty Ltd may use obtained information for marketing activities, but will always comply with the SPAM act, providing clear opt out options in all communications. MedCart Australia Pty Ltd has these terms and conditions to protect the consumer and MedCart Australia Pty Ltd

PAYMENT DETAILS

MedCart accepts the following payment methods for online orders: Paypal and credit card.

REFUND PROCESS

Please allow up to 7 business days for refunds to appear in your bank account.

DISPATCH NOTIFICATIONS

Please note we will email you the Order Confirmation within 24 hours. Upon dispatch of the goods, you will receive an email notification within the following 24 hours with your tracking number.

SUBSCRIPTION SERVICE TERMS

Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew until you cancel. You authorise us to store your payment method and to automatically charge your payment method every requested time period until you cancel. The first initial transaction is discounted by 10% and there after 5% continuously, from the current product retail price. If the applicable retail price changes during your subscription period, we will accordingly apply the latest website listed price on your next billing date. Retail pricing is subject to change without notice. If your primary payment method fails, your payment method will be retried 3 times every 7 days from your initial payment fail date. If all payment attempts in your account fail, your subscription will automatically cancel. At its discretion, MedCart reserves the right to change or remove the savings on subscription orders at any time. MedCart reserves the right to cancel your subscription order at any time. In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, MedCart reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. MedCart shall have the right to refuse or cancel any such orders whether or not the order has been confirmed or your payment method has been charged. If your payment method has been charged, MedCart will refund this amount.

CANCELLATION

Your subscription contract is binding for 3 repeated orders of your chosen scheduled period and cannot be amended during this time. Outside of your contract time period, the subscription can be cancelled via our website by navigating to our 'Manage Subscription' page or send an email to our customer service team. If your subscription is cancelled via email, please allow approximately 5 business days for the cancellation to be processed. Once your cancellation has been requested, it will cancel your upcoming scheduled orders and subscription.

RETURNS

Approved subscription returns will be refunded the subscription product value (shipping excluded) less the discounted value amount. A 20% administration fee may be applicable for change of mind purposes, please view our returns terms and conditions for further information.