Terms & Conditions

Credit Card payments will have VEROSAFE PTY LTD as Payment Processor

This site is owned and operated by MedCart Australia Pty Ltd. All material appearing on this website is subject to applicable copyright laws.

You are responsible for maintaining the security of your password. You are responsible for notifying us immediately of any unauthorised use of your account details or any other security breech relating to your password. To report this, promptly send an email to our customer service team.

In the event a product is listed at an incorrect price through an error in information received from our suppliers or due to a typographical error, MedCart Australia Pty Ltd shall have the right to refuse or cancel any order placed for product listed at the incorrect price. This will also apply to any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, MedCart Australia Pty Ltd shall issue a credit to your credit card account for the charges incurred.

Standard web order processing time is 1-3 business days from the date the order was originally placed. Please note: During busy festive periods, and public holidays applicable to the state of Victoria in Australia, there may be delays with order processing, dispatch and delivery. Due to the current Covid-19 pandemic, orders and shipment may experience delays. Please contact your seller directly for details or call our customer service hotline on 1300 989 324. Delivery time is approximately 2 to 5 business days for Australian addresses.

Our product pricing is displayed as including GST on our website.

MedCart Australia Pty Ltd keeps transaction data to comply with Australia’s regulations. Credit card information is not stored or visible to MedCart Australia Pty Ltd staff in compliance with PCI regulations. Personal information such as email address, phone numbers etc. will not be sold to third parties. MedCart Australia Pty Ltd may use obtained information for marketing activities, but will always comply with the SPAM act, providing clear opt out options in all communications. MedCart Australia Pty Ltd has these terms and conditions to protect the consumer and MedCart Australia Pty Ltd

MedCart accepts the following payment methods for online orders: PayPal, Visa, Mastercard, American Express, Afterpay & ZipPay.

Please allow up to 7 business days for refunds to appear in your bank account or credit card statement.

Please note we will email you the Order Confirmation within 24 hours. Upon dispatch of the goods, you will receive an email notification within the following 24 hours with your tracking number.

Please see Delivery and Returns